DELIVERY

Preparation times

Each order is carefully prepared within 1 to 3 working days.

Estimated delivery times

Average lead times by zone

Belgium / France 2 to 4 working days

Europe 3 to 7 working days

International 7 to 14 working days depending on destination

These times are given as an indication. Delays may occur beyond our control (customs, strikes, seasonal peaks, etc.).

Transporters

We work mainly with :

Colissimo / La Poste - DPD / Bpost DHL / FedEx. A tracking number is sent to you by email as soon as your parcel is dispatched.

EXCHANGE

If the above exchange conditions are met, you can proceed with an exchange by clicking on the exchange portal link. Once your exchange request has been validated, you will receive a pre-paid label (for the European Union only). Return your jewel within 5 working days. Once your parcel has been received, your replacement jewel will be sent to you.

For exchanges from other countries (outside the European Union), shipping costs are at the customer's expense. Click here for the exchange portal link.

RETURNS

Return and refund policy in accordance with Klarna's 14-day return and refund policy (i.e. the customer has the right to return an item within 14 days of delivery provided the items are returned unopened and undamaged). This cannot be offset by in-store credits, and no restocking fees should apply either. This is Klarna's standard return policy and must be adhered to without exception.

If the above return conditions are met, you can proceed with a return by clicking on the return portal link. Once your return request has been validated, you will receive a pre-paid label (for the European Union only). Return your jewel within 5 working days. Once your parcel has been received, we will proceed with the refund. Please note that shipping costs are free for exchanges, and €10 for returns. This amount will be deducted from your return refund. 

For returns from other countries (outside the European Union), shipping costs are at the customer's expense. Click here for the return portal link.

The address to return your item for an exchange or refund is as follows:

MLV - Independent logistics provider

61 rue d'Auteuil - 75016 PARIS

FRANCE